CRUDS developed a Rider Management System that enabled real-time tracking, automated task assignment, and performance analytics—enhancing delivery efficiency and reducing operational delays for a major logistics company.
The logistics company faced significant challenges in onboarding riders. The verification process, which took around one hour, involved manual checks and data entry. During festive seasons, the demand for riders surged, causing delays and inefficiencies. Moreover, the company operated across multiple brands and countries, requiring a robust solution that could support multi-brand and multi-country operations.
Implemented a centralized digital platform with Multi-Brand and Multi-Country support that enabled real-time tracking, automated task assignment, and performance analytics along with seamless integration with downstream systems like insurance software, payroll, and store systems. This automated the verification process for essential documents such as Aadhar card, PAN card, and bank account details, reducing the onboarding time to just 15 minutes. Instant store transfers ensuring rider information is available on actual stores and delivery platforms to ensure timely deliveries.
Annual Cost Savings
Reduction in Onboarding Time
Reduction in Delays for Rider Assignments and Deliveries
Enhancement in Delivery Efficiency Across Regions and Brands
